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Include the extension version, Chrome version, operating system, reproduction steps, expected behavior, actual behavior, and whether the issue occurs on a public test page.
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UX Enhancer Support
Get help with scans, reports, and extension behavior. Current supported environment: Chrome 114 or newer.
We aim to respond within 5 business days.
Troubleshooting
Start here
Side panel does not open
Confirm you are using Chrome 114 or newer, then reload the extension and browser tab.
Analyze button cannot access a page
Reload the target tab and try again. The extension needs a user-initiated temporary active-tab grant.
Restricted pages
Chrome blocks extensions from chrome:// and other browser-internal pages. Open a normal webpage instead.
Finding no longer highlights
The page may have changed. Run a fresh scan to update element references.
Dynamic page changed after scanning
Rescan after content, navigation, or layout changes.
Scan was truncated
Large pages are bounded to keep scans responsive. Review the limitation shown in the report.
Cross-origin iframe or closed shadow root
Browser isolation can prevent inspection of these areas. Review them manually.
Clearing ignored rules
Open extension preferences and clear ignored rules for the current site origin.
Exporting a JSON report
Use Export in the report. The file excludes raw element observations.
Reinstalling the extension
Remove UX Enhancer, reinstall it from the Chrome Web Store, then refresh the page.
Do not send sensitive data
Never include passwords, authentication tokens, private reports, confidential screenshots, sensitive page HTML, or personal or financial information.
Found a vulnerability?
Please report it privately by email with reproduction steps and potential impact. Do not open a public issue before remediation.
Send a private security report